About 60,000 square feet of outsourcing space at the Central Sorting Office complex on South Camp Road is being offered for rent at US$75,000 a month, after its long-time call centre tenant left. It comes as the outsourcing sector, a major user of large office floors, is shrinking.
KINGSTON, Jamaica, 29 October 2026. A large block of call centre space in downtown Kingston is back on the rental market. About 60,000 square feet at the Central Sorting Office complex, 6 to 10 South Camp Road, is listed for rent at US$75,000 a month, after the lease of outsourcing company Sutherland Global came to an end.
GraceKennedy, which developed the space for business process outsourcing, has said the lease ran for about seven years and that its end was a normal business event. The listing, placed on the island’s multiple listing service on 15 October and confirmed as still available today, markets the building to outsourcing and call centre operators, government agencies and corporate headquarters.
What is on offer
According to the listing, the property sits on 1.38 acres and offers about 60,000 square feet of floor space with large open office areas, a staff lunchroom and parking for about 40 to 50 vehicles. At the asking rent, the space works out to about US$1.25 per square foot per month, before any service charges, taxes or fit-out costs a tenant may face.
The listing does not say whether the rent is negotiable, whether the space can be split for smaller tenants, or what lease length the owner is seeking.
How the post office became a call centre
The building houses the main sorting operations of the postal service. In 2015, the Government announced that it had set aside offices at the Central Sorting Office for outsourcing operations, at a time when, it said, firms needed space to keep up with rapid growth. The then Minister with responsibility for the postal service told the Jamaica Information Service that 50,000 of the complex’s 200,000 square feet would be leased to GraceKennedy, and that the space could support more than 5,000 jobs.
The arrangement turned part of an underused public building into private office space and brought outsourcing jobs to South Camp Road. The end of the lease now leaves that space without its anchor tenant.
A sector getting smaller
The vacancy comes as the outsourcing industry contracts. In its latest annual report to United States securities regulators, covering the year to March 2026, the Government said the global digital services sector employed about 50,000 people at the end of March, down 9.09% from about 55,000 a year earlier. It said the sector now has about 70 companies.
The Government attributed the decline to onshoring and reshoring by overseas clients, geopolitical considerations, technological change, the impact of Hurricane Melissa and the cost of doing business in Jamaica. It estimated the sector’s spending in the local economy at about US$780 million, including wages, utilities and office space leases.
What it may mean for landlords
Office space built for outsourcing is a specialised product. It usually needs large open floors, heavy power and cooling capacity, backup generation, strong telecommunications links and space for hundreds of staff, which can make it harder to re-let to ordinary office users without changes.
Since 2012, the Development Bank of Jamaica has financed 20 outsourcing projects covering about 1.18 million square feet of operating space, according to the same Government report. It said 19 of those projects were leased and occupied, and that one recently completed facility, with capacity for a further 1,200 jobs, was still in discussions with a potential operator.
If more operators consolidate, owners of similar buildings may face longer vacancies or pressure to cut rents, offer fit-out help or convert space for other uses. That is likely to matter for investors who bought into outsourcing buildings expecting long leases from international tenants.
What to watch
Sutherland’s website still lists other Jamaican sites, on Red Hills Road in Kingston, in Mandeville and in Portmore, so the end of one lease does not by itself show that the company is leaving the island. The more useful signal for the property market may be how long the South Camp Road space takes to let, at what rent, and to whom.
A government agency, a local corporate headquarters or a new outsourcing entrant would each tell a different story about demand for large office floors in downtown Kingston.
Disclaimer: This article is for information only and is not investment, financial or legal advice. Asking rents and lease terms can change. Anyone considering leasing or investing in commercial property should seek independent professional advice.
Outsourcing helped fill Kingston’s big office floors. Some of those floors may now need a new kind of tenant.
Photo: JIS / Dave Reid
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